Requests to cancel orders that have not yet been shipped must be submitted promptly by contacting us at [email protected] or message us at +977 9869853746.
To ensure efficient processing of your request, please provide the following information:
Your order number
The reason for cancellation
We appreciate your understanding and cooperation.
If a cancellation request is made after an order has been shipped or is in transit, please notify us immediately and decline acceptance of the delivery upon arrival. Please note that we are unable to intercept shipments once they are in transit.
Upon receipt of the returned item at our warehouse, a refund will be issued after deduction of applicable shipping charges. Refunds will be processed within 2–3 business days following the arrival and inspection of the returned item.